Refund policy

We have a 30-day return policy, which means you have 30 days from the date you received the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

To request a return, contact us at info@dillonwelding.com. Please note that returns must be sent to the following address: Scandria AB, Parmvägen 8B, 18753 Täby, Sweden

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@dillonwelding.com.

Damages and problems
Please check your order when you receive it and contact us straight away if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal-care products (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about or problems with a particular item.

Unfortunately we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return has been approved, purchase the new item separately.

30-day cooling-off period in the EU
If goods are delivered within the EU, you have — notwithstanding the above — the right to cancel or return the order within 30 days, without needing to give any particular reason. As above, the item must be in the same condition as when you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected the return, and whether the refund is approved. If the refund is approved, it is made automatically to the original payment method within 10 business days. Please remember that it may take some time before your bank or card issuer has processed the refund so that it appears on your account.
If more than 15 business days have passed since we approved your return, please contact us at info@dillonwelding.com.